Legal notice
EUROILUMINACIÓN ALTEA SL with CIF B54431101 and address at Partida Planet 179, Altea 03590 (Alicante), registered in the Alicante commercial register in volume 3409, folio 9, page 118855, entry 1. Contact details: email info@gascon.es and telephone +34 96 584 13 07.
Price list
All prices shown on products include VAT.
Shipping methods and delivery times
We ship through national and international shipping companies. Delivery times range from 24 hours to 10 business days, depending on whether the order is processed from our warehouses or the corresponding factory.
We always ship products via express courier service, although the carrier may vary, as long as this does not cause obvious harm to the customer.
For shipments to the Balearic Islands, the Canary Islands, Ceuta, Melilla, international shipments, and smaller purchases, shipping costs are specified during checkout. For large items, shipping is €60, as logistics are more secure. For all other products, shipping is free within the peninsula for purchases over €100.
All orders placed through our online store will be shipped with insurance against breakage or loss in transit.
For this reason, we ask that all orders be reviewed as quickly as possible to detect any anomalies. You will have 24/48 hours after delivery to inform us so we can immediately file a claim with your insurance company and replace the claimed products as quickly as possible.
Since shipping agencies work to provide optimal service, if the agency repeatedly attempts to contact the customer without response, and more than two delivery attempts are made to the specified shipping address, the products must be returned to the origin, thus losing the right to receive this order. If, after this action, the customer wishes to receive the products again, they must re-purchase.
Payment methods
- Credit card: Secure payment through the Shopify Payments gateway, one of the most secure in the world.
- Paypal: Payment via a secure platform with the option of financing in 3 interest-free installments.
- Financing in 3 interest-free installments: buy and enjoy now, pay later.
- Bank transfer to the following bank account: EUROILUMINACIÓN ALTEA SL with CIF B54431101 , to BBVA account number ES21 0182 4462 37 0201523155 and confirm it by email ventas@gascon.es indicating the order number.
Warranty
When you purchase from Gascón Lighting, you get a 3-year warranty on all products (except perishable items such as light bulbs, lamp holders, and electronic devices), ensuring proper operation.
The warranty covers any manufacturing defect, but does not apply when the damage is caused by improper handling. In this case, shipping costs are the customer's responsibility.
For replacement, returns, or exchanges, products must be returned in perfect condition in their original packaging or in well-protected packaging to prevent possible damage, including all manuals, cables, packaging, etc. During the first year of warranty, products must be returned in their original packaging.
Returns
The customer has the right to return purchased products within 30 calendar days of receipt . Direct return shipping costs and the choice of shipping agency will be borne by the customer. From this point, it may take up to 14 days after receiving notification of the withdrawal before a refund is issued. Returns will not be accepted for perishable or rapidly deteriorating products, except in cases of manufacturing defects.
If for any reason, upon receiving the material at the address indicated in the order, the product is defective, it can be returned within the specified timeframe by sending an email to ventas@gascon.es and indicating your order number. Products must be returned in perfect condition, with the original packaging protected to prevent breakage and with all manuals, cables, packaging, etc. Faro and ACB brand products returned will be subject to a 10% discount on the product price.
Once we receive the material in its original packaging, verifying its perfect condition and ensuring it has not been used beyond merely checking its functionality, we will process the refund using the same method used for the original payment. Please allow up to 14 days from the date the refund is issued until receipt. In the case of a partial refund (for one or more products), if the remaining purchase amount is less than the minimum amount for free shipping, the refund will be issued minus the shipping cost (as this is equivalent to a purchase below the minimum amount for free shipping).
Please note that materials that are not in good condition or (in the case of a product) that have been tampered with will not be accepted . The product will be returned with prepayment of shipping costs.
Do not label or write on the outside of the boxes . If the packaging of the product received is not in perfect condition, the return may be rejected.
Order cancellations
For the vast majority of our orders, product requests are placed with factories in Spain and Italy primarily. Due to this fact, orders cannot be canceled once they have been shipped from the factory.
For this reason, we reserve the right to confirm order cancellations.
Gifts in orders
Products such as lamps, bulbs, fluorescent tubes, etc. that are sent as a gift/present by Euroiluminación Altea SL, such as accessories and bulbs included by the brand or manufacturer in the box of some products , are shipped without shipping insurance. Therefore, they are not subject to any type of claim. Likewise, any product sent as a gift will also be considered under these conditions.
Order confirmation
Your order will be confirmed and processed after a personalized email is sent as a notification, once payment has been verified, depending on your chosen payment method. All orders are subject to processing, modification, or partial or complete cancellation before being confirmed.
After-sales service
Our online sales department offers an after-sales service to resolve any issues with our products or shipments. We offer prompt and efficient support. You can contact us using any of the following methods:
- Telephone: 965 841 307
- Email: ventas@gascon.es
In compliance with Article 22.2 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, this website informs you, in this section, about its cookie collection and processing policy.
Cookie Policy
What are cookies?
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What types of cookies does this website use?
- Analytical cookies – These cookies, whether processed by us or by third parties, allow us to quantify the number of users and thus perform statistical measurements and analysis of how users use the service offered. To do this, we analyze your browsing habits on our website in order to improve the products and services we offer.
- Advertising cookies – These cookies, whether processed by us or by third parties, allow us to manage the advertising space on the website as efficiently as possible, tailoring the content of the advertisement to the content of the requested service or to your use of our website. To do this, we may analyze your internet browsing habits and show you advertising related to your browsing profile.
How to disable cookies
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Below you can access the settings of the most common web browsers to accept, install, or disable cookies:
Third-party cookies
This website uses third-party services to collect information for statistical and website usage purposes.
You can request the deletion of your data by sending us an email to informatica@gascon.es with the information you wish to delete.